FAQS
General Questions
Who is the Ecommerce Innovation Alliance (EIA)?
Who can become a member of EIA?
How does my membership help my business and the ecommerce industry?
What are the benefits and privileges of EIA membership?
How do I become a member of EIA?
How much does EIA membership cost?
How can I pay for my membership?
How long does it take to process my membership application?
What is your cancellation policy and are membership due refundable?
Are EIA membership dues tax deductible?
Can I receive news and email updates from EIA without being a member?
Manage Your Account
What is my member account/profile and why is it important?
I forgot my password, how do I reset it?
How do I edit my Master Account information and contact details?
How do I send sub-account invitations for employees to join my Master Account?
I’m an employee, how do I accept a sub-account invitation?
How can I access receipts for my membership dues and purchases?
How long is my membership valid and when does my membership renew?
General Questions
Who is the Ecommerce Innovation Alliance (EIA)?
The Ecommerce Innovation Alliance (EIA) was formed in 2023 as a nonprofit trade association dedicated to bringing the e-commerce industry together to advocate for common sense policies that strengthen the e-commerce ecosystem while protecting consumer privacy. Learn more about EIA and our Leadership Team.
What does the EIA do?
The Ecommerce Innovation Alliance (EIA) represents our members’ shared interests in the legislative and regulatory arenas. We educate policymakers on the real-world impact of laws and regulations. We are consistently striving for a fair balance that protects consumers while also allowing ecommerce brands to thrive.
EIA recognizes the strength of the ecommerce ecosystem lies in its collective spirit. We foster collaboration, knowledge sharing, and advocacy for all members, regardless of size. We bring together diverse perspectives and expertise, identifying shared challenges and opportunities.
EIA’s leadership team brings decades of experience in ecommerce policy and regulation together. We educate members about best practices and compliance solutions in evolving areas like state and federal telemarketing laws, AI regulations, ADA website compliance, data privacy, and consumer protection. Learn more about EIA and what we do.
Who can become a member of EIA?
Ecommerce Innovation Alliance memberships are available for Ecommerce Retailers, Technology Solution Providers, and all other businesses that support the e-commerce ecosystem.
Ecommerce Retailers: Also known as an online retailer, this is a business that sells products or services to customers online. Ecommerce retailers can sell a variety of items, such as software, apparel, housewares, or web design services. It is not required that ecommerce retailers sell their products exclusively through online channels.
Technology Solutions Providers: Companies that sell software and services to e-commerce businesses for online commerce. They offer various services like e-commerce platforms, SMS messaging, email marketing, and app development. While they can sell exclusively to ecommerce retailers or for e-commerce purposes, they don’t have to.
Associate Members: Businesses that support the ecommerce industry but aren’t direct online retailers. This includes consulting firms that advise on ecommerce strategy, law firms specializing in ecommerce regulations, and suppliers that provide essential services or materials to ecommerce companies.
To learn more or start your registration process, visit our Membership page.
How does my membership help my business and the ecommerce industry?
By becoming a member of the Ecommerce Innovation Alliance (EIA), you play an active role in shaping and strengthening the policies that impact your business and the broader ecommerce sector. The EIA offers a unique opportunity to connect, advocate, and grow within the dynamic world of online commerce.
Your membership supports advocacy efforts that protect and promote the interests of online businesses nationwide. It also provides opportunities to connect with industry leaders, stay ahead of regulatory changes, and contribute to building a stronger, more innovative future for the entire ecommerce community.
What are the benefits and privileges of EIA membership?
The Ecommerce Innovation Alliance (EIA) offers a unique opportunity to connect, advocate, and grow within the dynamic world of online commerce. Becoming an EIA member means you’ll directly contribute to strengthening the policies that affect your business and the broader sector.
Member benefits and privileges vary based on your membership type. Across all membership levels, the EIA offers a strong voice representing your interests in legislative and regulatory arenas, education on best practices and compliance solutions as well as a platform for collaboration, knowledge sharing, and advocacy with a diverse group of e-commerce professionals.
View the Benefits by Membership Type comparison chart on our Membership page for more details.
How do I become a member of EIA?
Ecommerce Innovation Alliance (EIA) memberships are available for Ecommerce Retailers, Technology Solution Providers, and all other businesses that support the e-commerce ecosystem. The EIA offers a unique opportunity to connect, advocate, and grow within the dynamic world of online commerce.
Our convenient online application process only takes a few minutes to complete. Annual dues are pre-paid in full prior to the activation of your member account. Payments by all major credit cards are accepted online through our website at the time of registration or you can request to be billed.
You can learn more about our membership types, benefits and pricing on our Membership page.
How much does EIA membership cost?
Ecommerce Innovation Alliance (EIA) memberships are available for Ecommerce Retailers, Technology Solution Providers, and all other businesses that support the e-commerce ecosystem.
Annual membership dues are set by our Board of Directors and vary depending on your business type. Dues are tiered based on your business’s prior year annual revenue. All due are automatically prorated based on the month that you join.
Learn more about our membership types, benefits and pricing on our Membership page.
How can I pay for my membership?
How long does it take to process my membership application?
What is your cancellation policy and are membership due refundable?
Are EIA membership dues tax deductible?
Can I receive news and email updates from EIA without being a member?
Yes! Members and non-members are invited to subscribe to the EIA Email Newsletters to receive important ecommerce industry news as well as vital legal, regulatory and legislative updates by email.
Additionally, for the latest news and updates please like and follow us on our social media channels including LinkedIn, Twitter/X, Facebook, Instagram and YouTube.
How can I contact EIA with additional questions?
Please review our Membership page for more information about joining the EIA. If you have any additional membership questions, you can contact us using the convenient form at the bottom of that page.
General questions for EIA can be submitted using the contact form on our Contact page. You may also contact us by phone at (202) 240-7890 or email us.
Member Portal
What is the EIA Member Portal?
The EIA Member Portal is our secure, self-service online community where members can:
• View our online member directory.
• Manage your organization’s membership details.
• Update contact information and staff profiles.
• Register for events and programs and other networking opportunities.
• Access members-only resources, briefings and documents.
• Track your membership status, view invoices and make payments.
• Message, share and collaborate with other association members.
• Contribute to EIA as a guest author.
Your EIA Member Portal account/profile allows you to become an active part of the ecommerce advocacy network. It contains your personal and professional information and enables you to build connections with fellow members across the U.S.
How do I access the Member Portal?
Current members can access the EIA Member Portal and manage their account by entering their username and password on our Member Login page here.
New and prospective members can start the signup process on our Membership page here.
Manage Your Account
What is my member account/profile and why is it important?
Your EIA Member Portal account/profile allows you to become an active part of the ecommerce advocacy network. It contains your personal and professional information and enables you to build connections with fellow members across the U.S.
The EIA Member Portal is a secure, self-service online community where members can:
• View our online member directory.
• Manage your organization’s membership details.
• Update contact information and staff profiles.
• Register for events and programs and other networking opportunities.
• Access members-only resources, briefings and documents.
• Track your membership status, view invoices and make payments.
• Message, share and collaborate with other association members.
• Contribute to EIA as a guest author.
How do I login to my account?
To log in to your EIA Member Portal profile, click the account icon (the person shape) in the top right header area of our website to access the EIA Member Portal login page.
On the EIA Member Portal login page, enter your account username and password. Finally, click the SIGN IN button.
How do I renew my membership?
If your membership was paid online via credit card, your annual dues will be auto-renewed using the payment method on file.
If you requested to be billed, you will need to manually pay your renewal invoices each year using the steps below.
- Login to your EIA Member Portal account..
- Once you’ve signed in you’ll need to navigate to the Membership page.
- When you land on the Membership page, click the “Securely renew your membership now” link.
- On the next Membership Dues page, choose your membership plan to renew.
- After you’ve made your membership selection, complete your payment information and checkout.
How do I pay open invoices?
• Login to your EIA Member Portal account.
• Select the “Manage Profile” link on the right side of the screen.
• Select “Invoices” under the Invoicing, Payments & History section.
• In the Filter by status drop down choose “Any Status”.
• You will then see a list of all of your open and closed invoices.
• To pay an open invoice, click on the icon next to the open invoice you wish to pay that looks like a little green clock over a credit card.
How can I access receipts for my membership dues and purchases?
• Login to your EIA Member Portal account.
• Select the “Manage Profile” link on the right side of the screen.
• Select “Invoices” under the Invoicing, Payments & History section.
• In the Filter by status drop down choose “Any Status”.
• You will then see a list of all of your open and closed invoices.
How long is my membership valid and when does my membership renew?
Memberships are valid for one year terms from the time your application is processed and payment in full is received. You may renew your membership up to 90 days prior to expiration. Our website will display a Membership Info (Renew!) in the My Profile box, located on the homepage once you’ve signed in.
If you renew your membership before your expiration date, your membership will be calculated from the expiration date, not the date you renew. For example, your membership expires December 31st and you renew October 15th. Your renewal membership will begin on January 1st of the following year, not October 16th of this year. Therefore you don’t “lose” membership days by renewing early.
What is the membership dues auto-renew feature?
The auto-renewal feature allows for automatic annual membership dues payments for members. Members are automatically enrolled if they process their membership dues via credit card. The credit card information is encrypted and our system charges the member’s card on their expiration date to renew them for the upcoming year. A receipt showing the amount and detailing the charge is emailed to the email address on the profile.
If the credit card on file expires after being charged or becomes invalid, membership dues will not process for the following membership term and they will not be renewed. Members should expect an automated email detailing the failed transaction.
Can I disable auto-renew billing of my membership dues?
Follow the steps outlined below if you wish to disable the auto-renewal feature after processing a credit card payment:
• Login to your Member Portal account.
• Select the “Manage Profile” link on the right side of the screen.
• Select “Membership” under the Invoicing, Payments & History section.
All membership dues related invoices will appear. Simply click the red “X” to the left of the Open (Awaiting Autobill Invoice) to delete it. This action cannot be undone.
Once the steps are complete, members should expect to renew manually for the following membership term.