The Ecommerce Innovation Alliance (EIA) recognizes the Federal Communications Commission’s (FCC) recent action to remove over 1,200 additional non-compliant voice service providers from the Robocall Mitigation Database (RMD). This enforcement, effective August 25, 2025, directly disconnects these providers from U.S. phone networks until they comply with FCC regulations.
This latest action builds upon the FCC’s prior removal of 185 providers earlier in August. As we highlighted in our previous post, the EIA supports targeted efforts that enhance consumer protection without creating undue burdens for legitimate businesses.
The FCC’s Enforcement Bureau removed these providers due to their failure to maintain accurate RMD certifications, thereby shirking their obligations to protect consumers from illegal robocalls. This includes deficiencies such as not providing a robocall mitigation plan, lacking required information, or failing to update details despite repeated warnings. Some removed providers were also reportedly involved in illegal robocall campaigns or failed to assist official traceback investigations. Removed providers will only be permitted to refile in the database with express approval from the FCC’s Enforcement and Wireline Competition Bureaus.
This enforcement aligns with the FCC’s strategic shift towards a “technical fight” against illegal and unwanted calls, focusing on network-level solutions rather than a litigation-heavy model that often ensnares legitimate businesses. The RMD is a critical tool through which the FCC ensures providers actively combat robocalls and implement the STIR/SHAKEN caller ID authentication framework. Providers are required to certify their robocall mitigation programs, detail STIR/SHAKEN implementation on IP networks, and commit to responding to traceback requests within 24 hours.
For U.S. ecommerce businesses that rely on legitimate communication channels, including calls and texts with consumer consent, a cleaner network reduces the noise from illegal activity, making their outreach more effective and trusted. The FCC’s focus on authenticating caller ID (STIR/SHAKEN) and strengthening traceback obligations helps differentiate legitimate businesses from scammers.
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